The EC-001 error usually occurs due to authentication failure which can happen if the network connection is moving between WiFi and data. Here are some steps you can try to fix the problem:
- Disabling your WiFi, forcing your phone to use cellular data
- Uninstall the app > Restart your phone > Reinstall the app > Log back in
If neither of these steps fixes the issue, please contact email@example.com for further technical assistance.
Please be prepared to share information relating to the brand and model of the mobile device you are using.