I'm trying to book a visit, but I get the error "Time slots could not be loaded."

This is an error that is affecting a select few. Our engineers are working towards a permanent enhancement to prevent this, but in the meantime, here are some things you can try:

If you are using an iPhone, try the steps below:

1. On your phone's home screen, find the Settings app for your iPhone 
2. Search for 'CloseKnit' in the top search field and select it 
3. Select Location
4. Ensure it is set to either 'Always' or 'While using the App'

If you are using an Android, try the steps below:

1. On your phone's home screen, find the CloseKnit app icon.
2. Touch and hold the app icon.
3. Tap App info .
4. Tap Permissions  Location.
5. Select the option 'All the time'
   • All the time: The app can use your location at any time.
6. If you've allowed location access, you can also turn UsePrecise Location on or off.

If neither of these steps fixes the issue, please contact techsupport@closeknithealth.com for further technical assistance.

Please be prepared to share information relating to the brand and model of the mobile device you are using.