To make sure your request is handled as quickly as possible, please see the options below.
CLINICAL REQUESTS
(Medication refills, lab results, referrals, appointments, and other care needs)
Please use your CloseKnit patient portal to submit requests directly to your provider and care team.
Clinical requests cannot be processed through email.
PATIENT SUPPORT
Phone: 866-233-6925
Hours: Monday–Friday, 8am–8pm | Saturday–Sunday, 9am–2pm
You can expect a response within 5–7 business days
TECH SUPPORT
Email: techsupport@closeknit.com
Phone: 866-233-6925
Hours: Monday–Friday, 9am–8pm | Saturday, 9am–1pm
You can expect a response within 2–5 business days
MEDICAL RECORDS
Medical records requests are fulfilled through our partner MediCopy.
Visit: medicopy.net/roi
Phone: (866) 587-6274